Course Syllabus

Effective Communication

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Introduction

Effective communication is about more than just exchanging information. It is about understanding the emotion and intentions behind the information. It is important when interacting with others in a professional environment. Without effective communication, workplaces suffer from misunderstandings, decreased teamwork, and unresolved conflicts. These issues can lead to missed deadlines, lower productivity, and a negative work environment. Learning how to communicate effectively involves developing certain skills, like active listening. By identifying what effective communication is and how it can benefit your professional career, you can learn to communicate clearly and concisely. This course helps aspiring participants to understand how communicate in workplace.

Objective

  • To describe the overview of communication approach.
  • To explain communication system for organization management system.
  • To provide understanding of the essential components of effective communication.
  • To build awareness and encourage continual improvement within organization.

  • Content

  • Session 1:  Introduction
  • Describe elements and characteristics of an effective communicator.

  • Session 2:  Terms and Definitions
  • Describe relevant terms and definitions that normally use in related fields.

  • Session 3:  Fundamentals of communication
  • Provide the fundamentals of communication, verbal and non-verbal. Postures for workplace communication.

    Describe framework of internal and external communication in management system. Introduction to the communication process and common barriers.

  • Session 4:  Effective and Assertive Communication
  • This session provides a comprehensive overview of how to develop role and responsibility related to communication. Explain how to implement issues and improve their performance.

  • Session 5:  Conclusion
  • Conclude essential topics.

    *Exercise workshop will also be delivered in each key sessions*

    Prerequisites

    None

    Who should attend

    This course is suitable for anyone in the industry who either already take a role concerns to this issue or expect to do so as;

  • Managerial staff
  • Supervisorory staff
  • Officer
  • Anyone who interested

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    Course Features


    LECTURES:  5 sessions

    EXERCISE:  2 workshops

    DURATION:  Appx. 6 hrs (Theory + workshop)

    LANGUAGE:  Thai

    MATERIAL:  English

    FEE:  eLearning 6,500 THB/pax.

    **In-house training, please request the quote.

    **This may be changed, click 'Enrol' to request the quote.


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    Benefit

    Upon successful completion of this training, participants will have a solid understanding of the purpose, objectives and benefits of course description, Enhanced communication skills reflecting positively on business operations, enhanced communication skills reflecting positively on business operations, greater credibility and respect for both individuals and the organization. Participants will know the purpose and process for handling communication for situation as customer complaints and misunderstandings over ambiguous instructions.


    Modules

    At isoconsult.org, we deliver training solutions to corporate, public sectors, multinational organisations inclusing private individuals. Our training matter experts have various industry knowledge, who know how to make their topics engaging to create a high valuable learning environment. Our dedicated consultant who had over 20+ years experiences and work incessantly to provide in-house training to clients. Our expertist designs various custom specific courses for many types of organizations.We also offer training in Thai, English, Japanese and Chinese as your request. To participate and complete the course, you will get;

  • Training material file in portable document format.
  • Training workshop or assignment.
  • e-Training certification.
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