Introduction

Effective communication is about more than just exchanging information. It is about understanding the emotion and intentions behind the information. It is important when interacting with others in a professional environment. Learning how to communicate effectively involves developing certain skills, like active listening. By identifying what effective communication is and how it can benefit your professional career, you can learn to communicate clearly and concisely. This course helps aspiring participants to understand how communicate in workplace.

Objective

To describe the overview of communication approach.

To explain communication system for organization management system.

To provide understanding of the essential components of effective communication.

To build awareness and encourage continual improvement within organization.

Content

Session 1:  Introduction

Describe elements and characteristics of an effective communicator.

Session 2:  Terms and Definitions

Describe relevant terms and definitions that normally use in related fields.

Session 3:  Fundamentals of communication

Provide the fundamentals of communication, verbal and non-verbal. Postures for workplace communication.

Describe framework of internal and external communication in management system.

Session 4:  Role and responsibility

This session provides a comprehensive overview of how to develop role and responsibility related to communication. Explain how to implement issues and improve their performance.

Session 5:  Conclusion

Conclude essential topics.

*Exercise workshop will also be delivered in each key sessions*

Prerequisites

None

Who should attend

This course is suitable for anyone in the industry who either already take a role concerns to this issue or expect to do so as;

Managerial staff

Supervisorory staff

Officer

Anyone who interested

Benefit

Upon successful completion of this training, participants will have knowledge of the necessary tools required to become effective communicator. A clear understanding of the role and importance of effective communication and increased self-awareness of one’s ability to communicate at all times.