Introduction

Total Quality Management(TQM) is a management approach that focuses on improving the quality of an organization's products and services. TQM is a continuous process that aims to improve the quality of an organization's outputs through internal process improvements. The aim of our study is to describe TQM components in order to enforce practices in an organization. TQM helps to promote quality activities by emphasizing quality at all stages of the business, which. can help solving complex problems and denote excellence. This course helps aspiring participants to understand how TQM helps to continual improve organisational system.

Objective

To describe the concept overview of TQM philosophy.

To provide knowledge on TQM quality and describe how TQM shall be implemented.

To explain the importance of quality.

To build awareness and encourage continual improvement within organization.

Content

Session 1:  Introduction

Describe history and importance and involvement in TQM as well as the relationship of the quality management system through the implementation of strategies, quality practices and company performance.

Session 2:  Terms and Definitions

Describe relevant terms and definitions that normally use improvement in the TQM, quality and related fields.

Session 3:  TQM development

Describe TQM development process of improving an organization's quality by identifying and eliminating errors. It involves the entire organization, including employees, management, and customers.

Session 4:  TQM Deployment

Describe how to encourage contributions from all parties, which are termed the quality awareness triangle, awareness, alignment and attention to motive for creating quality products.

Session 5:  Conclusion

Conclude and exercise.

*Exercise workshop will also be delivered in each key sessions*

Prerequisites

None

Who should attend

This course is suitable for anyone in the industry who either already take a role related to quality or expect to do so as;

Managerial staff

Supervisory staff

Engineer

Officer

Anyone who interested

Benefit

Upon successful completion of this training, participants will have knowledge of the necessary tools required to become valuable contributors to an organization’s larger goals and objectives.