Introduction

8D is one of these systematic methods used to tackle and solve problems. It provides organizations with a structured approach to analyse root cause, problem-solving and continuous improvement, leading to enhanced customer satisfaction and reduced operational costs. This course helps aspiring participants to understand how improvement helps to continual improve organisational management system using its best practice. Participants learn the details of each clauses of the standard requirement to be able to apply within their organization.

Objective

To describe the concept overview of quality improvement.

To provide knowledge on management system and describe how 8D approach is applied for response customer complaint.

To explain the importance of customer-related in the improvement by using 8D concept.

To build awareness and encourage continual improvement within organization.

Content

Session 1:  Introduction

Describe the 8D philosophies and principles including supporting systems and tools. Provide understanding of the 8D methodology are to identify the root cause, correct and eliminate problems in a team approach, while making the problems solved useful in product and process improvement. .

Session 2:  Terms and Definitions

Describe relevant terms and definitions that normally use improvement in the quality and related fields.

Session 3:  Problem solving tools

Describe problem solving tools for root cause analysis as ishikawa/fishbone/cause and effect diagram, affinity Diagrams, Process flow and so on.

Session 4:  8D steps in practice

Describe systematic process steps and provide understanding of problem solving for continual improvement and sustainability.

D0 – Prepare (Plan) for the 8D

D1 – Form the Team

D2 – Problem Description

D3 – Interim Containment Action (ICA)

D4 – Root Cause Analysis (RCA) and Escape Point

D5 – Permanent Corrective Action (PCA)

D6 – Implementation and Validation of PCA

D7 – Prevention Action

D8 – Closure and Congratulate the Team

Session 5:  Conclusion

Conclude and explain step to implement.

*Exercise workshop will also be delivered in each key sessions*

Prerequisites

Basic knowledge in management system is optional. Experience in any industry will be more benefit.

Who should attend

This course is suitable for anyone in the industry who either already take a role concerns to this issue or expect to do so as;

Managerial staff

Supervisor/Leader

Engineer

Officer

Anyone who interested

Benefit

Upon successful completion of this training, participants will have knowledge of the necessary tools required to become valuable contributors to an organization’s larger goals and objectives.